Ordering & Shipping Info

Most orders are shipped via UPS Ground Service.
We offer US Postal Service shipping as appropriate to all
United States, Canadian and APO/FPO military addresses.

Canadian shipping charges may be higher.
Canadian customers are responsible for all duty and delivery fees.

UPS "Quantum View" will send email with a tracking number shortly after your UPS shipment departs. Refer to the UPS Time-In-Transit Map for Ground delivery estimates.

Contact us by email or call 800-530-6391 from 9:00am to 8:00pm Pacific time Monday through Friday with questions.

We accept Visa,
Mastercard, and Discover

Credit Card Processing

Call Toll-Free 1-800-530-6391 From 9:00 AM and 8:00 PM Pacific Time	Use our convenient Shopping Cart Via Secure Server 24 hours a day
Fax your order to 1-530-642-2378 Download or print our Order Form	Send your order by regular mail Use our Order Form, pay by check (U.S. banks only), credit card or money order

	Domestic U.S. Shipping Charges from Northern California are added to each order
Includes Insurance and Tracking Orders placed before 10:00 AM Pacific Time Monday thru Friday will ship on the same day. Orders placed after 10:00 AM will ship on the next business day.

Standard Ground Shipping
UPS Ground Service delivers to a street address in the continental United States. USPS Priority Mail delivers orders shipped to Alaska, Hawaii, overseas U.S. territories, APO/FPO addresses, and P.O. boxes.
Total Retail Order	Shipping & Handling Charge
Under $75	$7.75
$75 to $150	$9.75
$150 to $300	$14.75
Over $300	$19.75

Express Shipping

Express Shipping from Northern California is available via US Postal Service Express Mail service to the continental U.S. Call 800-530-6391 for express rates to Alaska, Hawaii and U.S. Territories. Your order will arrive within three USPS shipping days following the date of departure.

USPS Express Mail
$24.50*

*Flat Rate Does Not Apply to Oversize Packages
A shipment that cannot reasonably be packed in a box measuring 11"x11"x11" or less, or which weighs 3 pounds or more, is an Oversize Package. Contact us for an oversize shipping quote.

UPS Next Day Air and 2nd Day Air service is also available. Please call 800-530-6391 for a price quote.

International Orders

Canadian shipping charges may be higher, depending on location. The customer is responsible for all duties and fees charged in Canada. Please call or email for details.

We cannot accept orders for international delivery outside of the United States and Canada..

UPS Business Days exclude Saturday, Sunday and certain holidays. Express shipments will be delivered on the first or second business day following the day of shipment.

UPS Address Correction Surcharge When the delivery address provided by the Customer is found by UPS to be incorrect or incomplete, an address correction surcharge made by UPS may be applied to the Customer's credit card.

Additional Information and Oversize Shipping Quotes
Contact us by email, or call 800-530-6391 from 9:00 AM to 8:00 PM Pacific Time Monday through Friday.

UPS Ground Service
Time-In-Transit

UPS guarantees the day of delivery for ground shipments within the 48 contiguous United States. A time-in-transit map shows the number of business days that a shipment will take to travel from our location in Northern California to any continental U.S. location.

Click Here To View UPS Time-In-Transit Map

We ordinarily ship orders on the business day following receipt. Shipment and time-in-transit can take longer during the Christmas holiday rush.

The UPS delivery guarantee does not apply to packages delayed by disruption of the transportation network. Guarantee details are in UPS Terms and Conditions of Service published at UPS.com.

Order Early

Web Pages
Our web pages present information which is intended to be accurate at the time of publication. We make a reasonable effort to keep our web pages up to date, but circumstances can change and errors can occur. Before you rely on web page information to make an important decision, you should contact us for verification.

Email
We send email to confirm order entry. UPS Quantum View sends email with a tracking number to confirm shipment. If you incorrectly type your address, use multiple email addresses, or use a spam filter you may miss these messages.

Telephone
We offer a toll-free telephone number for customer convenience. If you call our toll-free number, you may reach an answering machine. Please leave a message. We will return your call.

Postal Mail and Fax
Orders sent by postal mail or fax account for less than 1% of our business. Accuracy and security can be less, and processing can take longer.

Internet Order Entry
Orders placed through our Americart secure server arrive here quickly, safely and in a format that allows for rapid processing. Over 95% of our customers use our on-line shopping cart.

Ongoing Customer Communication
From time to time we may communicate with our customers via email containing information about new merchandise, special sales, etc. If you do not wish to receive this information, we will promptly remove your address from our customer list.

If you are less than 100% satisfied with any retail order from No China Plush,
let us know within 5 days of receipt and return your merchandise
in its original condition within 15 days of receipt for exchange or refund.

Return your merchandise in its original condition, including attached original hangtags, along with a copy of your sales receipt within 15 days of receipt, and we will exchange the merchandise or refund the merchandise amount. Original shipping charges are not refundable.

Refunds are processed within 2 business days of receipt. Carrier fees for "refused" and "return to sender" returns are the responsibility of the ordering customer, and will be deducted from any merchandise credit.

If you paid with a personal check or money order, we will issue a refund check; if you used a credit card, we will credit your account.

Shipments arriving with damaged or missing merchandise must be reported to us within 5 days so we can assist you with the claim process.

We cannot issue a refund for merchandise which is damaged on its way back to us or which we do not receive. To be sure that your return qualifies for a refund, we strongly suggest that it be sent via an insured shipping method such as USPS Insured Priority Mail or UPS.

Wholesale, commercial and special purchase orders are not eligible for refund.

Send returns to:
No China Plush
4790 Luneman Road
Placerville, CA 95667

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